(A) ACCEPTANCE OF TERMS & CONDITIONS

Please read these terms and conditions ('Terms') carefully. By using or accessing the RSV Idees Design India website at www.rsvideesdesign.com (the 'Site') and any related mobile or other applications, you are agreeing to the terms and conditions set out below.

ELIGIBILITY TO USE THE SERVICES

To register with and shop with www.rsvideesdesign.com you must be eighteen (18) years of age or over and you are able to understand and agree to the terms, conditions, obligations, representations, and warranties set forth in these Terms. If you are a minor i.e. under the age of 18 years, you may use www.rsvideesdesign.com only with the involvement of a parent or guardian.

1. TERMS

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. USE LICENCE
a.

Permission is granted to temporarily download one copy of the materials (information or software) on RSV IDEES DESIGN INDIA website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:

• Modify or copy the materials;
• Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• Attempt to decompile or reverse engineer any software contained on RSV IDEES website;
• Remove any copyright or other proprietary notations from the materials;
• Transfer the materials to another person or “mirror” the materials on any other server.

b.

This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Viak Group at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. DISCLAIMERS

The materials on RSV IDEES DESIGN website are provided “as is”. RSV IDEES DESIGN INDIA makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, RSV IDEES DESIGN does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this website.

4. LIMITATIONS

In no event shall RSV IDEES DESIGN INDIA or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on RSV IDEES DESIGN Internet site, even if RSV IDEES DESIGN INDIA authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. REVISIONS AND ERRATA

The materials appearing on RSV IDEES DESIGN INDIA website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on its website are accurate, complete, or current. we may make changes to the materials contained on its website at any time without notice. RSV IDEES DESIGN INDIA does not, however, make any commitment to update the materials.

6. LINKS

RSV IDEES DESIGN INDIA has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Viak Group of the site. Use of any such linked web site is at the user’s own risk.

7. SUBSCRIPTION LIST

By opting-into, joining, or subscribing to any of the RSV IDEES DESIGN INDIA subscription lists, including “Liking” or “Following” RSV IDEES DESIGN on Facebook, LinkedIn, Twitter, Google Plus, or any other social network, you are allowing RSV IDEES DESIGN INDIA to send you email, social media messages, and text messages that may include content related to the marketing of products and services of RSV IDEES DESIGN. You may opt out of these subscription lists, “un-Like”, or “unfollow” RSV IDEES DESIGN INDIA at any time by using the unsubscribe form that can be found here, or by using the mechanisms provided by each Social Network. Your subscription to any of these lists assumes your full agreement to the Terms of Use and Privacy Policy provided by RSV IDEES DESIGN INDIA, which may be updated from time to time.

8. SITE TERMS OF USE MODIFICATIONS

RSV IDEES DESIGN INDIA may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

(B) PRODUCTS ORDER PLACEMENT AND PRICING TERMS 1. ORDER:

• All use and purchases made on this Site are governed by these Terms. Although the Terms governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order products after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms applicable to your Site visit or purchase. To assist you in determining whether the Terms have changed since your most recent order we will display the date when these Terms were most recently updated.
• We sell products only to end-users.
• We will confirm your order whether placed directly by using the Site by message on the Site immediately after you have confirmed your order and by sending an e-mail to the e-mail address you have provided to us or mobile number you have provided to us.
• Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights, acceptance of your order and completion of the order will take place when we despatch the products to you.
• Before placing an order, you are advised to check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item's description.

2. PRODUCT PRICING:

• The prices stated on the Site will be inclusive of any GST payable.
• Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and any additional options you may pick.

3.PAYMENT OPTIONS:

• Payment may be made by debit card, credit card, internet banking and some wallets. You cannot pay for your order by cash or cheque.
• The debit, credit and charge cards accepted by us are those listed on the Site on the date on which your order is placed.
• EMI or No-cost EMI option selected by you may involve some processing and interest charges. This will be a formal contract between you and the relevant service provider and is entered into at your sole discretion and we are a mere facilitator and not party to such contract.

4. SHIPMENT OF PRODUCTS:

• Delivery days and times will be as specified on the cart page on the Site and will be made to the address specified by you when you place an order on the Site. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
• Products are subject to availability and prevailing market conditions. We may limit the quantities of products ( particularly products on special offer) supplied to any one customer if in our opinion the quantity ordered imperial availability for other customers.
• We will always try to supply you with the full quantity and accurate product that you have ordered. In any event, subject to clause 7.1 below, our liability will be limited to the price of the products not delivered or incorrectly delivered and the cost of delivery.
• We take special care to ensure that deliveries are made on time and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address during the delivery day. We may ask that an appropriate person signs for the products on delivery.
• Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late delivery. If that is the case, we will endeavor to contact you as soon as we are able to reschedule your delivery time and date. In any event, our liability to you will be limited to a return of the price of products not delivered and the cost of delivery.
• Should you fail to be present for your delivery ( or in cases where the wrong address is provided) we are entitled to charge you in full for an amount equal to the price of product and the cost of delivery.
• The confirmation email you receive from us confirming your order, will set out the last time that you may amend your order prior to delivery.
• You can change the address you have registered on the Site through the 'Address Change' feature. This will not change the address for any orders where you have received our confirmation email.

5. OUT OF STOCK SITUATIONS

Our endeavour is to ensure that all products listed on the Site are available in stock for dispatch to you. However, in case this is not available for any reason, we will contact you and give you the option to exchange, delay or cancel the order based on your convenience.

6. PRODUCT RETURNS

• We advise that you inspect the products promptly at the time of delivery and installation and notify us of any defects promptly. If you discover a product is faulty, please call our Customer Service team as soon as possible or email us at supports@rsvideesdesign.com for best possible action to resolve the issue
• To return any items that are damaged or not as per your original order, please return at the time of delivery to the delivery person or inform our customer care within 24 hours from the time of the product delivery. Please check the terms and conditions of each product you order to confirm its cancellation policy.
• All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt and in the same condition at the time of delivery, otherwise the same will not be taken back.
• Please note that we cannot offer exchanges or refunds on any opened or used products.
• Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.

7. CUSTOMER COMPLAINTS:

Any customer complaints should be addressed to the Customer Service Helpline or email supports@rsvideesdesign.com operational between on days. You will find an email link or address and telephone numbers listed on our Site in the 'Contact' section.

8. SEVERABILITY:

If any part of the provisions contained in these Terms are determined to be invalid, or unenforceable to any extent, such provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.

9. SUBMISSIONS:

We welcome your comments about your experiences shopping with us and your suggestions about how to improve this site. You control all the rights to the content that you contribute to this Site and that use of your content by us will not infringe upon or violate the rights of any third party.

10. DISCLAIMERS:

The prices and products advertised on this Site are for sale from this Site only. Prices and product availability may vary between RSV IDEES DESIGN online site and retail store. As prices, product descriptions and availability can change quickly; RSV IDEES DESIGN does not warrant the accuracy or completeness of information on this Site and will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Pictures of products are for illustration only and actual products may differ from the picture shown. Products represented on this Site are not always in stock. All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice. We may also make any other changes to the site, the materials and the products, programs, services or prices described in the site at any time. This Site, the information and materials on the Site, are provided 'as is' without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose.

(C) PAYMENT TERMS FOR INCO PROJECTS:

Projects can have multiple order types based on the type of scope of work (e.g 1 project can have multiple orders like Home Interior work, modular work, on-site services and store products etc.). Payment terms will vary on order level.

Order Type	Booking Fee	Place Order	Execution stages**/ Prior to Delivery
Modular works	20	50	30
On-site services	20	70	10
Store Product	10	90	NA

**Booking Fee has to be paid on total order value. For more information on the payment schedule and execution stages please refer to the FAQ/Help section.

1. PROJECT AND ORDER:

A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for e.g., one order for modular products, a separate one for services such as civil work). Payments are processed on an order level.

2. REFUNDS:

In case you cancel your project before placing any order(s), the booking fee is partially refunded. It is refunded as RSV IDEES DESIGN INDIA PVT LTD store credit only and not cash. RSV IDEES DESIGN INDIA store credit can be used to purchase select furniture and decor products. Refunds are not possible after placing an order(s).

3. BOOKING FEE:

Your booking fee (10% payment) is adjusted against future orders. If the scope of your project increases significantly, you may be required to pay 10% for the new scope before design can begin.

4. EXECUTION STAGES:

Execution stages help us track the progress of your order. They mark the completion of an important activity at which balance payment (for that order type) will be due. RSV IDEES DESIGN INDIA Pvt Ltd can proceed with completing the rest of the order only after the amount due for that execution stage has been paid for. The above table defines execution stages for the different types of orders.

5. ESTIMATED PROJECT QUOTE:

This quote is indicative and generated based on your current requirements. As a quote is affected by the design, product, materials, colours and services you choose, it is subject to change. Please speak to your designer to understand how she/he can work around a budget.

(i) QUOTE VALIDITY:

Initial quotes at 10% stage are valid only for 60 days & price will change in case the project does not go into execution. Please note that the prices quoted in this proposal are valid only for 21 days. Prices may vary if the booking is done post this period. Any modification (such as changes in scope or requirements) to the proposal may result in a price change. The prices here are applicable for this project only.

(ii)DELIVERY TIME:

Your order will be delivered on or before the assured delivery date except in cases when the order or the scope of work is changed after confirmation or due to reasons beyond the control of RSV IDEES DESIGN INDIA Pvt Ltd, including force majeure events and change in applicable law. The approximate delivery time of the project is 45 to 60 days subject to the scope of work.

(iii) ORDER PLACEMENT STAGE:

At this stage, orders for InCo furniture and decor items are placed and the marketplace furniture and decor items are shipped to the warehouse to prepare for delivery onsite. Civil work and manufacturing of custom furniture will be initiated as per defined execution stages. Please note all work specific to an order will begin only after the 50% payment has been processed.

(iv)MODULAR DELIVERY & WAREHOUSING:

For projects where the RSV IDEES DESIGN INDIA Pvt Ltd scope only includes modular products, our team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 10 days beyond the planned delivery date, after which warehousing charges would be applicable, at Rs 500 per day until the actual dispatch date.

(v) DESIGN AND PROJECT MANAGEMENT FEE:

RSV Idees Design India Pvt Ltd believes in complete transparency, which is why we disclose actual product and service costs to you with no hidden costs for design and project management. Therefore, we charge a flat 5% of your project value to compensate for our team’s time spent on design and project management.

(vi)MARKETPLACE PRODUCTS:

All furniture, decor, appliances and accessories which belong to the RSV Idees Design India Pvt Ltd’s brand partners are referred to as marketplace products.

(vii)INVOICING:

Invoices for the design service, RSV Idees Design India Pvt Ltd products and other services shall be raised by RSV Idees Design India Pvt Ltd. Product invoicing for all branded products will be done by the authorised dealers/distributors of such products. For any queries, please get in touch with your InCo representative.

DISCLAIMERS:

Services and customised products offered by RSV Idees Design India Pvt Ltd are not covered under RSV Idees Design India Pvt Ltd quality promise. rsvideesdesign.com is a marketplace that facilitates buyers and sellers to transact on products and services, and is not the seller under any circumstance. All registered Service Partners undergo intensive quality and background checks. Guarantees and warranties, if any, are directly provided by Service Partners for products and services offered by them. All invoices for the products and services provided by the registered Service Partners, excluding design and project management fees, shall be issued by them directly to customers. rsvideesdesign.com only acts as a facilitator to ensure Service Partners honour their commitment/ guarantee/ warranty and under no event can be held liable for any indirect, incidental, special, exemplary, punitive or consequential damages and quality issues. Please get in touch with your authorised Interiorcompany.com representative to know more.